Mansfield Canine Centre Ltd
Version 1.0 — effective 15 October 2026.
These terms apply to new purchases from this date. Existing customers’ accrued rights are unaffected.
These terms cover our monthly memberships and prepaid four-visit block packages. They should be read with our General Booking Terms & Conditions and the terms for the service you book. These terms take priority for membership/package payment, visit allowances, validity and cancellation. Your statutory rights are unaffected.
Part A — Monthly memberships
1. What is included
Your chosen membership provides the visits below in each paid monthly period. Prices include VAT where applicable. Additional dogs and add-ons are separate unless expressly included.
- Soft Play Club — 30-minute sessions: £22.40 per month; two private 30-minute Soft Play visits, one dog included per visit.
- Soft Play Club — 60-minute sessions: £40 per month; two private 60-minute Soft Play visits, one dog included per visit.
- Fun Swim Club: £40 per month; two private 45-minute Fun Swims, up to two dogs included per visit. You swim with your dog(s).
- MCC Adventure Club: £45 per month; one 60-minute Soft Play, one 45-minute Fun Swim and one 45-minute Standard Enrichment visit, one dog included in each visit.
- Canine Professional Membership: £50 per month; two 60-minute Soft Play visits with up to five dogs per visit, plus two 45-minute Standard Enrichment visits with up to four dogs per visit. Smaller groups use the same visit allowance.
Standard Enrichment means bringing your own treats. The memberships do not include Treat Loaded Enrichment, party/event hire, social sessions, grooming or Santa Paws unless your offer expressly states otherwise. An allowance for one activity cannot be exchanged for another activity or cash.
2. Monthly payments and your active booking period
You pay when joining and then automatically each month until you cancel. There is no joining fee or minimum number of monthly renewals. Your next payment date is shown on your membership management page. We send a renewal reminder seven days before payment; the renewal date still applies if an email is missed.
Your paid period starts when the first payment is successfully taken and runs to the next monthly renewal date. It is a monthly billing period, rather than a fixed 30-day period. For example, a payment on 10 October provides a visit allowance that is active until the next renewal on 10 November. The membership management page shows the applicable renewal date.
Please plan and book your included visits within your active membership period. Make your bookings in good time while the relevant visit allowance is active. Any sessions remaining unused and unbooked when that allowance expires or resets will be lost.
Your allowance resets after each successful monthly renewal. Unused visits do not roll over or build up. Each visit uses one of the relevant activity allowances, regardless of whether you bring fewer than the maximum included dogs.
3. Booking and availability
Use Schedule in your purchase email or Book your member visits in your payment email. Your personal link applies your code and shows included services, including private member booking options. Keep the link/code secure and complete the required booking questions for each visit.
A membership does not reserve a regular time or guarantee a particular appointment. Check suitable availability before joining and book in good time. Your booking is complete only when you receive its separate appointment confirmation.
4. Additional dogs
Soft Play Club: £2 per additional dog per visit, up to 10 dogs in total. Fun Swim Club: contact us before booking for more than two dogs; a third dog costs £5 extra and four dogs cost £10 extra in total per visit, with a maximum of four dogs. Adventure Club extras are charged at the usual rate for the selected service, within its normal limits. Professional members must contact us before adding dogs beyond their included Soft Play allowance; Enrichment remains limited to four dogs.
Tell us every dog's name and breed and the total number attending. Approved extra-dog charges are payable on the day. These charges do not increase your monthly visit allowance.
5. Stopping renewal
You can stop future renewals at any time before the next payment is taken using Manage your membership in your payment email. You may also contact us by email, WhatsApp or telephone with a clear request to cancel. There is no cancellation fee or extra notice period. We will confirm a cancellation request made directly to us.
Stopping renewal leaves your remaining visit allowance available to book with until the code expires at the end of the period already paid for. Please arrange your visits within that period and make all bookings before the code expires. Any sessions left unused and unbooked at expiry will be lost; no new monthly allowance is added after cancellation. Outside statutory rights and the remedies below, cancelling renewal does not normally refund a paid period simply because visits have not been used.
Cancelling the membership and cancelling an appointment are separate actions. Please also cancel any appointment you cannot attend using its booking-management link, or contact us where online cancellation has closed.
6. Failed payments and reactivation
If a renewal payment fails, Acuity may mark your subscription as cancelled and send the cancellation email. You do not receive a new allowance for an unpaid period. Use the membership-management link to check your payment details and the options to reactivate, or ask us for help. Check the payment amount and renewal date before confirming any reactivation.
If you have questions about your remaining allowance or an appointment already booked, please contact us. A failed payment does not authorise us to take an alternative payment without your agreement.
Part B — Four-visit block packages
7. The packages
- 30-minute Private Soft Play — four visits: £48, with one dog included per visit.
- 60-minute Private Soft Play — four visits: £85, with one dog included per visit.
- Private Fun Swim — four 45-minute visits: £85, with up to two dogs included per visit.
You pay once. Block packages do not renew automatically. Each package covers four visits to its stated service and cannot be exchanged between different activities.
8. Validity and booking
Your package code is valid for 90 days from purchase, with the expiry date shown on your code/receipt. Please plan and book your four visits within this active package period. All bookings using the package must be made while its code is valid. Any sessions left unused and unbooked when the code expires will be lost.
Use the personal Schedule link in your purchase email to access the correct private block-booking option and apply your code. Complete the booking questions for every visit. Each booking uses one visit. Your separate appointment confirmation gives its date, time and service.
Appointments are subject to availability. Check suitable dates before purchasing and book in good time. No particular day, time or regular slot is reserved by purchasing a package. Please plan your visits within the package period and allow enough time to book suitable dates.
9. Additional dogs and unused visits
Soft Play packages: £2 per additional dog per visit, up to 10 dogs in total. Fun Swim packages: a third dog costs £5 extra and four dogs cost £10 extra in total per visit, with a maximum of four dogs. State the total and every dog's name/breed on the form. Extras are payable at reception for each visit and are separate from the package price.
Unused, unbooked sessions are lost when the package code expires. Outside statutory rights and the remedies below, unused visits are not normally refunded or extended just because you have not used them. If you cannot find suitable availability or your circumstances change, contact us promptly so we can discuss the situation fairly.
Part C — Rules applying to both
10. Cancelling or rescheduling an included appointment
With at least 24 hours' notice before the booked start time, use the appointment's manage-booking link to cancel or reschedule. An eligible cancellation restores the included visit to the same membership/package entitlement. Rescheduling is subject to availability and must be arranged while the code is valid. Please plan the replacement visit within your active membership or package period.
With less than 24 hours' notice, online rescheduling and cancellation are unavailable. Contact us promptly to cancel so we can release the slot and try to refill it. Late cancellations and no-shows normally use the included visit. If another paying customer fills the cancelled slot, we will restore that visit.
A restored visit follows the code’s remaining validity and allowance rules; cancellation does not automatically create a new validity period. If the code has expired when a cancelled slot is refilled, contact us so we can agree an appropriate remedy. Reinstatement restores a visit to the purchased entitlement, rather than giving general account credit or a cash refund of the standard single-session price.
Where a cash refund is due under these terms or the law, it is based on the amount paid for the affected entitlement, not the higher advertised price of a separate single visit. We will explain the calculation. Your statutory rights take priority.
11. If MCC cannot provide your included service
If we cancel an included appointment, it will not be treated as a customer late cancellation or no-show. We will restore the visit and help arrange a suitable alternative. If expiry prevents you from using a restored visit to make a suitable replacement booking, we will agree an appropriate extension or refund for the affected service.
If closure, prolonged unavailability or our inability to supply the promised services prevents fair use of your paid entitlement, contact us. We will offer a reasonable alternative, extension, adjustment or appropriate refund. A subject-to-availability clause does not remove your rights when we cannot provide what you purchased.
12. Consumer cancellation rights for online purchases
If you buy as a consumer online or by another distance method, you normally have 14 days after entering the membership/package contract to change your mind. Tell us clearly by email, WhatsApp, telephone or post. You can use the optional cancellation form below; using it is not compulsory. Cancelling monthly renewal through the management link stops future payments, but contact us if you also wish to exercise a statutory cancellation/refund right.
When a statutory refund is due, we will normally repay the original payment method within 14 days after being told you are cancelling. If you expressly request services to start during the cancellation period, we will explain any lawful proportionate charge for services supplied before cancellation and obtain any required express request or acknowledgement. Simply accepting these terms does not itself waive cancellation rights. We will not deduct a charge where the legal conditions for doing so are not met.
These rights concern buying the membership or package. The cancellation of a particular appointment is dealt with separately above, without limiting any statutory right applying to it. Consumers retain rights to services supplied with reasonable care and skill and other remedies available under the law.
If you purchase wholly or mainly for your trade, business or profession, consumer-only cancellation rights may not apply; the other agreed payment, cancellation and service terms still apply. A Professional Membership label alone does not determine your legal status.
13. Safety, responsibility and use of your entitlement
All service-specific health, behaviour, supervision, age and safety rules continue to apply. Dogs must be kept on lead and under control in public areas such as the shop and car park until in the secure booked space where release is appropriate. Fun Swim feeding rules remain: do not feed dogs for two hours before or one hour after swimming.
Use the membership/package for the named customer or business. Canine professionals may bring dogs in their care within their allowance and are responsible for owner permission and accurate details. Codes must not be sold or shared to bypass the included allowances. Tell us about an accidental booking/code problem so we can help correct it.
We may restrict future use for a serious or repeated breach, safety risk or misuse after explaining the reason and, where reasonable, giving an opportunity to resolve it. Any unused prepaid entitlement will be dealt with fairly and in accordance with your legal rights; there is no automatic forfeiture of all money paid.
14. Changes and complaints
The price and included visits agreed when purchasing apply to that package or paid membership period. We will give at least 30 days' clear notice of a proposed material change affecting a future membership renewal, explain the change and how to cancel without a cancellation fee before it applies. We will not reduce an already paid entitlement without an appropriate remedy. New terms do not retrospectively remove existing customers' accrued rights.
Contact us if anything is unclear or you have a complaint. Please give your name, membership/package name and relevant booking dates, but never send full payment-card details by email or WhatsApp. We will investigate and seek a fair resolution.
These terms are governed by the law of England and Wales. Consumers keep any mandatory rights concerning the courts in which a dispute can be brought. Nothing excludes or limits liability or rights which cannot lawfully be excluded or limited.
15. Contact and optional cancellation form
Mansfield Canine Centre Ltd
Hermitage Lane, Mansfield, Nottinghamshire, NG18 5HF
Call Us: 01623 391026
Message us on WhatsApp
Email: Info@MansfieldCanineCentre.co.uk
Optional cancellation form: “To Mansfield Canine Centre Ltd, at the postal/email address above: I/we hereby give notice that I/we cancel my/our contract for the following service: [membership/package]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].” Delete wording that does not apply. A clear cancellation request in your own words is also accepted.